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Welcome Welcome to the Axiell Customer Portal. To access the Portal please log in using the details and password provided by the Axiell UK Helpdesk. To contact the Helpdesk please call 0845 766 0511 or email helpdesk@axiell.co.uk |
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NoticeBoard
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Axiell Incident Handling Process
The purpose of this document is to outline the Incident Management process including Priority 1 handling. It will also identify the roles and responsibilities which are relevant to the Incident Management process.
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Axiell Escalation process
All Axiell customers have access to support services via the Helpdesk as the single point of contact. All
support issues can be raised with the Helpdesk directly using email or phone. However the Helpdesk
service also includes a login for the customer portal, with access to the call management system enabling
customers to track their own calls and browse support information.
In the vast majority of cases support calls, upgrades and projects run smoothly, however it is recognised
that occasionally there may be a desire for our customers to escalate specific issues within the
organisation.
This document describes the escalation processes for both Support and Project or Implementations
activities.
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Axiell Links
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